To ensure there is transparency and to guarantee high quality of service, below is the expected service standards and terms of the services we plan to provide to our consumers:
- The company will put in place documented and elaborate quality of service standards with a flow chart of processes.
- The company will be dedicated to deliver items within the agreed timelines.
- The company will be committed to safeguarding customer items, we will partner with good in-transit insurance service providers to offer coverage to clients
- Offering competitive tariffs in line with CAK guidelines
- Leveraging technology for ease of tracking the goods being delivered
- Continues customer’s education on proper packaging
- Proactive resolution of customer complaints and settlement of claims arising.
- All customers and the general public will be informed of their rights to complain and the escalation matrix of their complaints. Suggestion boxes and periodical customer satisfaction surveys will also be established and feedback worked on.
- The company will put in place resolution timelines for all co-paints and claims.
